Skip to main content

Warranty, maintenance and service

Warranty​

VoiceToys D.O.O., as the author and manufacturer of the VoiceToys system, grants every user a full warranty lasting 24 months after the purchase of the product.

If within 24 months from the date of sale any technical irregularity appears, the device will be replaced with a new one free of charge and within the shortest possible time.

After the expiry of the warranty period, or in case of physical damage or consequences of handling contrary to this manual, we will remedy any possible defect on your devices for the minimum possible compensation for service and spare parts.

Maintenance​

VoiceToys devices do not require any special maintenance, except regular cleaning.

  • Clean the devices while they are switched off.
  • For regular cleaning use a soft microfiber cloth, lightly moistened with water and a little neutral detergent, then wipe the devices with a dry cloth.
  • Wipe VibeY after every child who has touched it.
  • When disinfection is needed (saliva, visible dirt, infectious illness), use only 70% isopropyl alcohol applied to the cloth, never directly to the device.
  • Do not use ethanol-based products (most ready-made disinfecting wipes), products containing ammonia (glass cleaners), acetone, thinners or abrasive products. They damage the acrylic parts and can cause cracks.
  • Do not moisten the wooden surfaces of the SpaceY speakers; wipe them with a dry cloth only.
  • Liquid must not get into the microphone openings, the switch or the USB-C port.

Service​

The service of the devices is carried out exclusively by the manufacturer - VoiceToys D.O.O.

In case of a problem, please contact us directly and do not attempt to repair the devices yourself.

Except for the "JumpY" device, all of them contain lithium batteries that lose their capacity over time. If you notice a significant decrease in battery life, request a replacement at our service. It is not intended for the battery to be replaced by the user.